Posted On / 19.02.2015

Ryan is a Credit to Battens

Apprentice Ryan Mason has taken on a new role at Battens Solicitors as a Credit Controller just nine months after starting his apprenticeship.

Ryan started with the company in April 2014 as an Apprentice Receptionist. After just three months, he was promoted to Administration Assistant within the Debt Recovery department helping to manage the department’s increasing workload. The administrative support provided by Ryan allows the department to spend more time recovering debts for individual and business clients.

Since then, Ryan has taken on additional responsibilities and is now responsible for credit control for the entire company, in addition to his administrative duties. In his new role, Ryan is responsible for chasing unpaid invoices and setting up payment instalment agreements when clients are unable to pay in one lump sum. 

Angela Loveless, Debt Recovery Manager, said: “Demanding money from clients and debtors is not a pleasant experience at the best of times.  Ryan has risen to the challenge by consistently acting in a professional manner and not being drawn into the emotions of the conversations. Without a doubt, his approach has seen an increase in the monies being collected.

”Within his administrative role, Ryan’s responsibilities have also increased. Angela notes: “Ryan is helping the department on the litigious side of debt recovery by assisting in drafting court documents. This work is normally undertaken by Paralegals, but Ryan consistently submits exceptional work and has shown he is capable of taking on more challenging tasks.  It’s been a pleasure watching him grow and develop his skills.”

Ryan said: “My apprenticeship has benefited me in many ways, from learning new skills that I might not had the opportunity to learn to gaining recognised qualifications. Most of all, it has provided valuable work experience and has given me a career path.  I certainly did not expect to be where I am in just nine months of starting an apprenticeship.

“I would strongly recommend apprenticeships as they are a fantastic way to gain qualifications while learning on the job. And, more importantly, provide a career path for anyone willing to put in the hard work”. 

Angela concluded: “Ryan is a pleasure to work with, is highly intelligent and his analytical, communication and interpersonal skills and attitude embody why Battens is involved in the apprenticeship scheme.  He is a credit to himself and an asset to the company.”